MM
Mashianyane M
1 reviews | Active since Sept 2021
08 Sept 2021, 11:41
Contracts Billing
My contract has expired in 2018 and I've requested Vodacom to cancel it and they haven't done so. To my surprise they have upgraded my contract to something that i did not agree with and the billing continues. In January 2021 they've cut the service but still continuing sending bills even though i don't use the services . i have tried everything i could to resolve this matter but failed.
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Replies (3)
Vodacom's replyOfficial
08 Sept 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Mashianyane M's updateReviewer Update
08 Sept 2021, 15:45Thank you for your response, i will be waiting for your call and hoping to reach resolve my issues.
MM
Mashianyane M's update08 Sept 2021, 15:45
Reviewer Update
Thank you for your response, i will be waiting for your call and hoping to reach resolve my issues.
Vodacom's replyOfficial
10 Sept 2021, 12:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly email the affidavit and I.D.Copy to *** for further investigation and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2021, 12:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly email the affidavit and I.D.Copy to *** for further investigation and feedback. Regards Consumer Website Team
Best regards,