TM
Thendo M

1 reviews | Active since Nov 2022

20 Jan 2023, 21:30

Contracts

After entering into a contract with them for a phone, I finished paying for it and they called me to ask me if I want to cancel , I said yes and they didn’t cancel it. They then entered me into a data contract that I did not agree to and continued debiting my account. I then called them and told them I did not agree to their contract, they said sorry and continued to take money out of my account. Vodacom is the worst when it comes to contracts. Do not enter into a contract with them. My relative also told me that they experienced the same issue. They take your money without your consent. It is better to take a loan from a bank with low interest then pay for your phone cash and pay back the bank.

Worst customer service. I will never ever use them in my life.

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2023, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team