Contracts

I took out a contract (a special deal) at Game last Christmas The amount agreed on the contract (R208-80) has never been deducted. It is always over charged. When queried at Vodacom I get sent to Game who tells me that the contract wasn't loaded correctly. I also had an amount of R130 which is a top-up amount for 1GB data that we apparently downloaded via *111#. They assured me that we had done this. I tried and asked the customer care for assistance and could not purchase data without a bank card. The consultant did stop the recurring purchase. 3 months later and again I get 2 months recurring purchase deducted from my account in one month which causes my instalment to bounce at the bank! When I query they assure me again that the user is responsible for this and again with their assistance we cannot purchase on our phone. I ask that this facility be blocked and they tell me they can't, but they will discontinue the purchase - this month again R130 is deducted. They inform me that I had only discontinued the purchase on the 1 Nov and they had allocated the 1GB already! This has never happened on any of my other contracts now twice in one year! The knock on effect of the instalment bouncing is that I agreed to repay on the 26th , when the amount didn't go off I called and the person told me to pay it and to do it that day (from the previous time's experience) I voiced my concern that they would still take off the full outstanding amount on the 30th. Which takes full 10 days to reverse. They assured me this wouldn't happen. So I paid and today both instalments were taken off (R1610.00 x 3). I changed my banking detail for the end of Dec only and this whopping amount was taken off the new bank account. I managed to stop the payment at the bank. How come there is a constant problem with this contract? The amount of R208.80 signed for at Game has not once been that amount. It is always our fault and there is no refund of extra paid monies. This is the latest in a series of badly administrated and ********** dealings with Vodacom and enough is enough. I put my account onto a cash basis with them today and should they deem it fit to take another cent out of my account I will institute legal proceedings. I will cancel my contracts as they fall due an by next year this time I will free of Vodacom. My account No is I ********** -7 ( ********** 175)