DAAK
Dr Abdullah Ali Khan

1 reviews | Active since Mar 2011

08 Aug 2016, 10:35

Contractor claiming to lay cable for VODACOM did not replace BRICK paving more than 2 MONTHS later

<p>Between 2 and 3 months ago some contractors dug up the area in front of my house. I won't comment on the mess ups they made but will focus on the issue at hand. They promised to replace my brick paving in 2 days. More than 2 months have passed and they have disappeared. The only sign of them is a roll of the tubing they were installing underground which I hope will lead me to them. I spoke to different people and got different answers about who they are working for. The 3 service providers that were mentioned were Telkom, Vodacom and Neotel. I am therefore going to tackle all three service providers as I have no clue who the work was done for. The area in question is Plymouth Road, Allandale, Pietermaritzburg, 3201. The details on the roll of tubing include the following information - EX MAR 04 Leader Optec Rockwood Business Park 3610 KZN SA, Reel No - EX ********** 6, Cable No - ********** 051 Year 2016/02 ORDER NO - TR010874. Since Vodacom was one of the companies the workers mentioned it is up to VODACOM to let me know whether they are the culprits or not. I want my driveway sorted out asap. Failure to get a response will result in action from me.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team