1 reviews | Active since Mar 2016
ContractExpired April 2015 -still debiting account
Since I have had no luck with the call center - this is my last resort in urgent request for assistance!<br> I have had a contract with Vodacom.<br> I was told that the contract had expired in April 2015.<br> I have noticed that to date - my account has been debited.<br> No one has contacted me when the contract expired to ask me if I would like to cancel or renew my contract.<br> I have tried calling Vodacom to request all my money back and to cancel my contract with IMMEDIATE effect! but as usual no answer when contacting the call center.<br> Date contacted: 01/03/2015<br> Time contacted: 08/48<br> I have been on hold for 10 minutes!!! which i find utterly disgusting!<br> I would appreciate it if some one can get back to me so that this matter can be resolved ASAP
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
