Contract without my concent
<p> Today a lady from Vodacom phone me and offed a "free'" Vodacom data deal seeing that we are such good customers my husband keep on saying we are not interessted and we don't want another contract. Ten minutes after this call I got an sms to say that my quotation has been pprosessed 1- ********** 4825 and my order no is 1- ********** 5837. I try to phone ********** but was unable to speak to anyone so I drove 50km to our Vodacom shop in Waterfall Mall and Lucy checked on our account and a new contract was issued today for R259 5g of data. She phone ********** and I spoke to a lady that said there is no way she can stop the contract I need to wait for RaM to deliver the parcel and I must refuse to sign for it. And if after 3 working days they have received the parcel back I must phone them again to try and cancel the deal.</p> <p>It is unacceptable for me that after we said NO to the deal which was offered for free the deal still was prosessed and for R259 a month. And now I must wait and hope they received the parcel back to cancel this deal.</p> <p>Please assisted me with this problem.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
