1 reviews | Active since Sept 2016

06 Oct 2016, 15:03

Contract without my concent

<p> Today a lady from Vodacom phone me and offed a "free'" Vodacom data deal seeing that we are such good customers my husband keep on saying we are not interessted and we don't want another contract. Ten minutes after this call I got an sms to say that my quotation has been pprosessed 1- ********** 4825 and my order no is 1- ********** 5837. I try to phone ********** but was unable to speak to anyone so I drove 50km to our Vodacom shop in Waterfall Mall and Lucy checked on our account and a new contract was issued today for R259 5g of data. She phone ********** and I spoke to a lady that said there is no way she can stop the contract I need to wait for RaM to deliver the parcel and I must refuse to sign for it. And if after 3 working days they have received the parcel back I must phone them again to try and cancel the deal.</p> <p>It is unacceptable for me that after we said NO to the deal which was offered for free the deal still was prosessed and for R259 a month. And now I must wait and hope they received the parcel back to cancel this deal.</p> <p>Please assisted me with this problem.</p>

0
Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 15:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,