ZN
Zodwa N
1 reviews | Active since Jun 2019
22 Aug 2020, 11:32
Contract with vodacom
Why is it that after a 24 months vodacom continues debting you after contract expired. When i call to enquire i am send from one department to another. I am very disappointed in the services recieved from vodacom.
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Replies (2)
Vodacom's replyOfficial
22 Aug 2020, 11:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2020, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Sept 2020, 07:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Rententions Department and was assisted with a cancellation. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2020, 07:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Rententions Department and was assisted with a cancellation. Regards Consumer Website Team
Best regards,