Contract with branch

Good morning

It seems like nobody wants to assist me.

Yesterday I went to the Branch Bethlehem branch 4 u, after several calls. Vodacom refused to take back my phone because they want cooling off period to pass. This is unfair to me, and you have no intention of allowing the debit orders. As I want this contract to be cancelled I’m done negotiating with them.

2024/02/13 Consultant name: Nelson Ncheche: advised that I can’t return the phone, he went further on that if I have another quote with competitor then they can match it. The branch manager had not been helpful, sending me from pillar to post.

Can I continue with online order from vodacom.

Why am I been crucified by Vodacom if I want to chose better option instead of the branch.

I need this matter to be handled ASAP

Today is the 14 days since I took the product.

My contact details: *** been using vodacom for more than 10 years.

On Tue, 13 Feb 2024 at 07:09, Thabang Elliot Mafereka <***> wrote: Good day

I am sorry to say that I was extremely disappointed with the customer service I’m receiving in Bethlehem branch.

They’re violating my customers rights.

The1st of February 2024 i took a contract with them, Unfortunately the benefits were not entirely satisfactory hence I want to return the phone.

I returned my phone to vodacom branch (Bethlehem) within 14 days stipulated on the page 1 but the consultant informed me that the branch manager won’t allow it.

Yesterday I called several times spoke to the manager she promised to call but no answer.

The main reason for the returning of the phone is because I found the better option within vodacom online and cheap offer..

Please resolve this issue as soon as possible/ or cancel both of my contract with the vodacom.

New purchase ***