Contract **** with Blue Label Connect

I bought my Sim card more than 10 years ago and it was prepaid, never took out a contract on my phone. I lost my phone this past weekend and got locked out of everything due to 2 factor authentication registration with my Vodacom number and am unable to access things cause Vodacom now tells me my number belongs to a business account under Blue Label Connect. When I called Blue Label Connect the operator admitted that some clients find out when they want to do Sim swap that their number is with them without ever getting a contract. She took my new Sim details and said she will process the Sim swap ND it will take 72 hrs. When I called for update as instructed on day 2, am now being told I have to go take out a contract at Vodacom or Game cause my Sim can only be swapped into a contract Sim. Why must I go open an account that I don't need to get my number back?