Contract what contract? we do as we please!
<p>i have been on a 5 Gig data contract with vodacom. My contract was on month to month as i have not updraged as yet. So i decided on the 28Th of January to upgrade to a 50gig day and night contract. In the real world, that would have meant that my new contract will start on the 1st of February and that for the month of January i still would have been billed for the old contract that i already have used. Vodacom decides to remove my package (5gig) for the month of January and bill me out of bundle data rates for the consumption of January! how sneaky!!This is after i lodged a formal query nothing gets done about it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Query was logged 14 days ago. You had two weeks already to sort it out. i dont want to hear another person will contact me.... i want action and this horrible mess resolved!!
Query was logged 14 days ago. You had two weeks already to sort it out. i dont want to hear another person will contact me.... i want action and this horrible mess resolved!!
Dear Client
I would like to apologise for the delay and any inconvenience caused. The credit for the new package and out of bundle charges was done.
Once approved, it will reflect in the Vodacom account reducing the balance.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the delay and any inconvenience caused. The credit for the new package and out of bundle charges was done.
Once approved, it will reflect in the Vodacom account reducing the balance.
Kind regards
Vodacom Consumer Website Team
Im tired of hearing all this and absolutely nothing gets done. i upgraded the 28th wich would have allocated a pro-rated amount of data to my account. But, i dont seem to have gotten that benefit. Seeing that this has been a very tiresome experience, i have three contracts expiring... well done, you have lost a long term customer!
Im tired of hearing all this and absolutely nothing gets done. i upgraded the 28th wich would have allocated a pro-rated amount of data to my account. But, i dont seem to have gotten that benefit. Seeing that this has been a very tiresome experience, i have three contracts expiring... well done, you have lost a long term customer!