DD
Desiree.Fourie Desiree.Fourie

1 reviews | Active since Jan 2016

20 Feb 2018, 14:02

Contract was taken on my name **********ly.

A cell phone contract was taken out on my name *******ly which i only came to know after different debits was taken out of my personal bank account . When called Vodacom, they requested an affidavit stating i dont have any deal with them. This was done immediately but till day no feedback.

Please help

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2018, 14:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2018, 15:31
Official

Dear Customer

We apologise for the delay in this regard.

We have requested feedback from the Forensics Team.

Regards

Roderique Lategan