DM
Damain M
1 reviews | Active since Aug 2012
09 Jan 2026, 13:49
Contract was R699 for January now R901 and canceled playstation. Made over 30 calls, bad bad bad zero rating
I called to upgrade my Fibre package in December Month to 24 month contract to pay R699, now im paying R901 this month as I was currently paying month on month R824. The hellopeter complaint from vodacom puts me to the wrong department. Im having so much misery. Vodacom could not deliver my sons playstation, had to buy it cash, still waiting for it to be removed
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Replies (2)DM
I upgraded my Fibre package in December to a 24‑month contract at R699 per month. Despite this agreement, I was billed R901 in January, which is even higher than my previous month‑to‑month rate of R824.
In addition, Vodacom failed to deliver the PlayStation that was part of the contract. I had to purchase one in cash, yet the undelivered item is still reflected on my account.
I have made more than 30 calls to Vodacom without resolution. My HelloPeter complaint was redirected to the wrong department, leaving me with no progress.
This experience has caused significant frustration and financial loss. I request immediate correction of my billing to R699, removal of the PlayStation from my account, and reimbur*****t/credit for the incorrect charges.
Damain M's updateReviewer Update
09 Jan 2026, 13:55I upgraded my Fibre package in December to a 24‑month contract at R699 per month. Despite this agreement, I was billed R901 in January, which is even higher than my previous month‑to‑month rate of R824.
In addition, Vodacom failed to deliver the PlayStation that was part of the contract. I had to purchase one in cash, yet the undelivered item is still reflected on my account.
I have made more than 30 calls to Vodacom without resolution. My HelloPeter complaint was redirected to the wrong department, leaving me with no progress.
This experience has caused significant frustration and financial loss. I request immediate correction of my billing to R699, removal of the PlayStation from my account, and reimbur*****t/credit for the incorrect charges.
DM
Damain M's update09 Jan 2026, 13:55
Reviewer Update
I upgraded my Fibre package in December to a 24‑month contract at R699 per month. Despite this agreement, I was billed R901 in January, which is even higher than my previous month‑to‑month rate of R824.
In addition, Vodacom failed to deliver the PlayStation that was part of the contract. I had to purchase one in cash, yet the undelivered item is still reflected on my account.
I have made more than 30 calls to Vodacom without resolution. My HelloPeter complaint was redirected to the wrong department, leaving me with no progress.
This experience has caused significant frustration and financial loss. I request immediate correction of my billing to R699, removal of the PlayStation from my account, and reimbur*****t/credit for the incorrect charges.
Vodacom's replyOfficial
09 Jan 2026, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2026, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team