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Natalie A

1 reviews | Active since May 2017

04 May 2017, 14:23

Contract was combined to another persons ID

<p>I have been phoning constantly with more no luck of an outcome. My contract was combined with another persons contract. The problem occurs that the other person has cancelled my contract. I cant get any information as my cancelled contract was placed in her ID number. My home loan is now being held back due to Vodacoms stupidity. ********** 575</p>

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Replies (1)
Vodacom
Vodacom's reply04 May 2017, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team