Contract was cancelled a day early

<p>Dear Vodacom</p> <p>After almost 20 years with you, Vodacom, I decided to cancel my contract and go prepaid so that I can manage my bill myself and because I don't use anywhere near 500sms's a month. I gave them the required notice and they said it would be cancelled at the end of the month. At 8.03 am on 31/01:2017 I received an SMS informing me that it was cancelled. I assumed that the end of any month is on the last day at midnight. I had not bought airtime yet and I still had almost 2 hours of talk time and 200MB data that I was planning on using today seeing as ADSL also gets throttled (but that's another matter)</p> <p>Anyway, so I phoned Vodacom customer 'care' at around 11am and I was told to phone the contracts number ( prefer that you dial and not be put through because the call may land up at another department). After getting through to that department I was told to phone the cancellations number ********** . This whole process took at least half an hour (of my company's time!) The first consultant seemed to think this was acceptable so I asked her to transfer me to the supervisor. I was put on hold for around 10 minutes and then I was cut off. I phoned again and spoke to another consultant who seemed more understanding and said he would message the supervisor to phone me as he was in a meeting. Needless to say he hasn't and I don't suspect that he will hence this complaint.</p> <p>Can you please explain why the contract was cancelled early albeit 16 hours as 200min and 200MB is a lot of money for me</p> <p> </p> <p>kind regards</p> <p>Pam</p> <p> </p> <p> </p>