CONTRACT VIA CALL CENTRE

in may 2017 i took out a rooter and returned it in 14days, after 5 months they credited my vodacom account after i have instructed them to credit my cheque account and the amount credited does not add up to the amount they debited me over the pass 5 months. then in September 2017 i got a call from them selling again 5 gig with free rooter for R199, and the agent giving me a beautiful speech of why do i pay R150 for 1 gig when i can get 5 for only R199 with free Rooter, and advising that this will replace my existing contract and he said that i will only be debited R199 + call identity R8,33, but low and behold, my old contract is still very much active and the new contract is also active and have to pay cancellation fees.

THIS IS SO UPSETTING AS THIS AGENTS, S ZIMEMO FROM MONDO MOBILE GIVE FAILS INFORMATION TO CUSTOMERS AND NOW I HAVE TO PAY FOR CANCELLATION FEES.