pM
precious M
1 reviews | Active since Oct 2012
04 Jul 2022, 08:24
Contract upraded without consent
Vodacom changed my package from R2120 to R 7222 without my consent, tried to get them to sort out their mess but they don't seem to cooperate.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jul 2022, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2022, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jul 2022, 15:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2022, 15:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
pM
precious M's updateReviewer Update
06 Jul 2022, 17:06Dear Vodacom,
Your consultant contacted me and told me it was a system error and they are going to fix the mess. I am still waiting for this mess to be fixed, my account still reflects this crazy bill and I haven't heard from this consultant on any progress. Please assist ASAP.
Yes, contact was made but damage was not rectified.
Your consultant contacted me and told me it was a system error and they are going to fix the mess. I am still waiting for this mess to be fixed, my account still reflects this crazy bill and I haven't heard from this consultant on any progress. Please assist ASAP.
Yes, contact was made but damage was not rectified.
pM
precious M's update06 Jul 2022, 17:06
Reviewer Update
Dear Vodacom,
Your consultant contacted me and told me it was a system error and they are going to fix the mess. I am still waiting for this mess to be fixed, my account still reflects this crazy bill and I haven't heard from this consultant on any progress. Please assist ASAP.
Yes, contact was made but damage was not rectified.
Your consultant contacted me and told me it was a system error and they are going to fix the mess. I am still waiting for this mess to be fixed, my account still reflects this crazy bill and I haven't heard from this consultant on any progress. Please assist ASAP.
Yes, contact was made but damage was not rectified.
pM
precious M's updateReviewer Update
08 Jul 2022, 09:05Dear Vodacom,
I am still waiting for your feedback on Monday.
I am still waiting for your feedback on Monday.
pM
precious M's update08 Jul 2022, 09:05
Reviewer Update
Dear Vodacom,
I am still waiting for your feedback on Monday.
I am still waiting for your feedback on Monday.