Contract Upgrades and Cancellations

Good day,

Re: ***

I attempted to upgrade the above mentioned phone number in September 2019, without success. The person who assisted me at the Vodacom 4U shop in Eastgate was *********** and messed up the upgrade. He cancelled the upgrade and I told him I will be back at a different time.

Subsequently I have decided to cancel the contract with Vodacom, but this seems to be a mission, since the upgrade department is trying to convince me to keep the contract and upgrade and the cancellations department says may contract only expires in 2021.

Cancellations can see that the attempted upgrade was reversed, but they cannot cancel and upgrades say I am due for an upgrade.

Collections department says they dont know why I need to speak to them because my account is not in arrears, I can just cancel.

Somewhere some system is incorrect.

In the meantime I need to pay money for a service I did not sign for and do not want.

Apparently I now need to go into a store to cancel.

Luckily AI will save us all.

Could you please investigate why upgrades think I am due for an upgrade and cancellations think I have a contract until 2021 and how I can get the number converted to a pay as you go number?

Also, please provide me with all the signed documentation of the 14 September 2019 Vodacom 4 U store, since I did not get anything from the store that day.

I attempted to send a complaints email, but it seems I have the incorrect email address.

Regards Adéle ***