Contract upgraded without my consent

So fed up with Vodacom! Feels like I am purposefully being *****ed over.

I phoned in February to cancel my cellphone contract, as my contract came to an end and my device is finally paid off.

So this guy offered to keep my number/line open incase I wanted to upgrade in the future. Because his words were, it will be easier to upgrade if I have an existing line. Sounded fair to me. It would have cost me much less to keep a line open.

What did this champion do? He UPGRADED my number. And now I HAVE to pay R444,36 a month until 2026.

Now I beg of you Vodacom? Show me my signature on the renewed contract. And please go listen to your quality and insurance purposes recordings and you will find, your guy made a mistake. Maybe it was an accident or maybe they get commission on upgrades!!

To make matters worse I phoned again a couple of weeks ago to fix this. Then a lady said she will escalate the situation and open a case number and get this fixed and wouldn’t you know. NOTHING.

Now you’re probably thinking what is R444,36 a month? To me it is diapers for my newborn baby. To Vodacom it is yet another sucker they can threaten to blacklist if we don’t pay something we NEVER wanted in the first place.”