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Ouma M

1 reviews | Active since May 2021

22 Aug 2024, 17:06

Contract upgraded without my concern

The consultant called offering to up grade my deals and I told him I dnt want him to make any changes on my primary number now I want to upgrade they telling me I can't bcz I already upgraded in March. And I asked him if all the Changes he is making will not stop be to cancel the contracts since I m already having numbers on my contract that are not utilized and he said I can cancel this anytime. I m really disappointed in vodacom they want to keep customers in debts

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2024, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team