MD
Merissa D
1 reviews | Active since Jul 2020
30 Jun 2025, 09:02
Contract upgraded on the incorrect line and incurring the customer with extra expense!!
I am so disappointed with Vodacom yet again. Ive always been a loyal customer to them..On the 18th i upgraded my contract on my main line and the agent asked me to confirm my number which i did. I received my new device and thought everything was fine. This morning i get an sms to say that the upgrade has been complete but the number they had on the sms is my sons number. When i called the call center, they said obviously there is a mistake but they can help by switching me to a sim only deal. But i know need to pay extra handset fee for my sons line which i didnt ask to be upgraded. Why am i now paying extra because vodacom's agent messed this up.
Helpful (0)
Replies (4)0
Replies (4)Vodacom's replyOfficial
30 Jun 2025, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2025, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MD
Merissa D's updateReviewer Update
01 Jul 2025, 16:01Someone called me yesterday and the call dropped and never heard back from Vodacom since.
MD
Merissa D's update01 Jul 2025, 16:01
Reviewer Update
Someone called me yesterday and the call dropped and never heard back from Vodacom since.
MD
Merissa D's updateReviewer Update
15 Jul 2025, 12:28Still no word from Vodacom and i got my statement so they will still charge me a handset fee on a number that i never asked to be upgraded. Is this how Vodacom treats loyal customers?
MD
Merissa D's update15 Jul 2025, 12:28
Reviewer Update
Still no word from Vodacom and i got my statement so they will still charge me a handset fee on a number that i never asked to be upgraded. Is this how Vodacom treats loyal customers?
MD
Merissa D's updateReviewer Update
04 Aug 2025, 09:33Hi Vodacom..
Please note that I've received no call from Vodacom.. I'm so over this.. I've already been charged for the month..
Please note that I've received no call from Vodacom.. I'm so over this.. I've already been charged for the month..
MD
Merissa D's update04 Aug 2025, 09:33
Reviewer Update
Hi Vodacom..
Please note that I've received no call from Vodacom.. I'm so over this.. I've already been charged for the month..
Please note that I've received no call from Vodacom.. I'm so over this.. I've already been charged for the month..
