MD
Merissa D

1 reviews | Active since Jul 2020

30 Jun 2025, 09:02

Contract upgraded on the incorrect line and incurring the customer with extra expense!!

I am so disappointed with Vodacom yet again. Ive always been a loyal customer to them..On the 18th i upgraded my contract on my main line and the agent asked me to confirm my number which i did. I received my new device and thought everything was fine. This morning i get an sms to say that the upgrade has been complete but the number they had on the sms is my sons number. When i called the call center, they said obviously there is a mistake but they can help by switching me to a sim only deal. But i know need to pay extra handset fee for my sons line which i didnt ask to be upgraded. Why am i now paying extra because vodacom's agent messed this up.

0
Replies (4)
Vodacom
Vodacom's reply30 Jun 2025, 09:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team
MD
Merissa D's update01 Jul 2025, 16:01
Reviewer Update
Someone called me yesterday and the call dropped and never heard back from Vodacom since.
MD
Merissa D's update15 Jul 2025, 12:28
Reviewer Update
Still no word from Vodacom and i got my statement so they will still charge me a handset fee on a number that i never asked to be upgraded. Is this how Vodacom treats loyal customers?
MD
Merissa D's update04 Aug 2025, 09:33
Reviewer Update
Hi Vodacom..
Please note that I've received no call from Vodacom.. I'm so over this.. I've already been charged for the month..