Contract upgraded **********y but account debited and also listed on ITC

<p>I called in to vodacom when I realized that my account had been debited for twice the amount due and was told my account had been upgraded without my knowledge. I requested for proof as to who signed for the new phone because vodacom requires your ID upon collection or delivery. I received no response! They again kept debiting my account and everytime I called into the call Centre to enquire, i was told to reverse the debit order and someone from the ***** department would contact me, and again nothing happened. I was told I would receive an email with the ***** departments contact number and email address, but guess what...nothing again!! This has been going on since last year!</p> <p> </p> <p>I am now on itc because they expect me to pay for a phone I don't have and services not used by me! How does that work! Due to negligence and ***** commited on the inside, now I have to suffer! No ways...I expect someone to contact asap because I will not accept this kind of abuse and by reputation being tarnished this way!</p>