Contract upgraded - but not by me 1 year ago

In February I went to upgrade my one account *** and to terminate my other account ***.<br> <br> This was all good for the 1st account but for the second account, well that's another story...<br> <br> I asked for it to be terminate, then they told me that the account was upgraded in January 2015 - telephonic.<br> <br> I said who could have done that, it was definitely not me...<br> <br> So I spoke to someone from Vodacom that confirmed the upgrade was done and that I need to get a statement from the police and send to the customer care email because I did not have a fax. So I have done that.<br> <br> Two weeks I called the sp to ask what is happening and the woman told me that I need to fax it because no one, yes no one actually look at the email address that was given to me. <br> <br> Decided to go on to hellopeter.com. within 24 hrs I got a call back that my problem was been investigated,<br> <br> After months I got a message saying that it was investigated and now with accounts. I called sp again in August to find out and I was just told to wait. <br> <br> I'm paying R499 a month for a device I never received or signed for and I'm paying R200 for calls that I don't even use. <br> <br> My hands are tied, no help from vodacom