Contract upgraded, but no device received, and nobody at Vodacom can explain why!!!

<p>I tried upgrading one of my contracts online but receive a message saying that the upgrade was not successful, however on my online profile it shows that the upgrade did go through, I did not receive any confirmation or delivery of a new device. I managed to get a upgrade order number from one of the call centre agents, the number is 1- ********** 978057</p> <p> </p> <p>I’ve been into a Vodacom store (they could not explain what’s wrong)</p> <p>I’ve called the Vodacom online call centre, they said I should call Vodacom direct, I’ve called Vodacom direct, they said I should call Vodacom online…(and over and over and over)</p> <p> </p> <p>I’ve wasted enough of my time trying to get someone to take accountability for this issue, If it is a system error, then Vodacom should sort it out, I cannot sort out your issues!!!! If you don’t have stock of the device, then surely you cannot go ahead with the upgrade without advising me?????</p> <p> </p> <p>Why can't any department at vodacom take accountability to sort out this issue??? Surely it's not rocket science to pinpoint the problem and sort it out!!!</p>