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Nomathamsanqa M
1 reviews | Active since Mar 2020
29 Dec 2022, 09:03
Contract upgrade without my knowledge and consent
Vodacom has upgraded a cellphone contract without my approval, the upgrade was done in Canal walk store. I am trying to cancel I don't get any help from them. Instead they took money from my account.
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Replies (2)
Vodacom's replyOfficial
29 Dec 2022, 09:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2022, 09:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nomathamsanqa M's updateReviewer Update
29 Dec 2022, 12:38I did send the mail on the 19 December 2022.
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Nomathamsanqa M's update29 Dec 2022, 12:38
Reviewer Update
I did send the mail on the 19 December 2022.