HF
Heinrich F
1 reviews | Active since Sept 2018
19 Sept 2018, 13:53
Contract upgrade without consent
I Received a call from "CA-Cell" early August '18 from a guy that I did not understand, his English was very poor as he was speaking to fast. What I did understand is that he wants to upgrade my contract that was due for upgrade, (no Device with this upgrade). I made it clear to him that I do not want to upgrade, that I will upgrade my contract when I am ready to do so, on my own terms. When I put the phone down I received a SMS that my new contract is pending approval. So I phoned them right back, this time I spoke to a English speaking lady, explained to her that I did not consent to this upgrade and need this canceled ASAP. She apologised and said it is canceled. Ja, got my September invoice "surprise" contract was loaded. So I phoned vodacom, explained the problem, Vodacom phoned them, they phoned me and they assured me the contract has been canceled. On the 10th of September I phoned vodacom again, to confirm the cancellation. and to my surprise it has not been canceled not even logged. So now it has been logged (10-9-18) Today 7 days later......... Still no progress!!!
NOW MY QUESTION IS, HOW DO I CANCEL SOMETHING I DID NOT GIVE MY CONSENT TO???????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Sept 2018, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2018, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2018, 16:24Dear Heinrich
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2018, 16:24
Official
Dear Heinrich
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
HF
Heinrich F's updateReviewer Update
02 Nov 2018, 09:57Good day
This contract that was activated on my name without my consent, was canceled thank you. But now I am ready to upgrade, on my terms but I can't, not exactly sure what the issue is but I have been struggling for about 4 weeks now, just to upgrade. This contract that was canceled ******ed up my hole account.
I've been put on hold so many times I can hear the hold "tune" even when I am not on the line, (been on hold for 35min already, while typing this message (took a screen shot to prove it)).
I personally don't like to put any company in bad light, but common people, I've been with you for 8 years with no issues. Whats going on.
HF
Heinrich F's update02 Nov 2018, 09:57
Reviewer Update
Good day
This contract that was activated on my name without my consent, was canceled thank you. But now I am ready to upgrade, on my terms but I can't, not exactly sure what the issue is but I have been struggling for about 4 weeks now, just to upgrade. This contract that was canceled ******ed up my hole account.
I've been put on hold so many times I can hear the hold "tune" even when I am not on the line, (been on hold for 35min already, while typing this message (took a screen shot to prove it)).
I personally don't like to put any company in bad light, but common people, I've been with you for 8 years with no issues. Whats going on.