Contract upgrade with prohibitive "tariff fee"
Absurdly when attempting to uphrade my Vodacom contract, I was told I could not upgrade to a slightly more expensive package (R160) as there was a "tariff fee" on their system which would not allow me to upgrade. I have been with Vodacom for over 10 years, and never missed a payment. I was told I could apply for a "portfolio" upgrade which would most likely be unsuccessful. Poor service Vodacom. Bye bye.
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Vodacom's replyOfficial
05 Sept 2019, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team