JA
Jill Appolis-Hendricks
1 reviews | Active since May 2025
20 Jun 2025, 09:36
Contract upgrade still not cancelled!
After endless conversations with call centre agents , even someone from an investigative unit within Vodacom and still no solution. Vodacom your service is disgusting! After I specifically said put me on my original cell phone package..eventually you did, but fail to mention that the discount has expired and I would need ro pay full price.
Your representatives are poorly trained and make up stories as they go along giving false information. I cancelled everything, now be liable to pay still to something I didn't agree upon! Im not paying a cent , take accountability for this! I'm taking this further.
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Replies (1)Vodacom's replyOfficial
20 Jun 2025, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2025, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
