JA
Jill Appolis-Hendricks

1 reviews | Active since May 2025

20 Jun 2025, 09:36

Contract upgrade still not cancelled!

After endless conversations with call centre agents , even someone from an investigative unit within Vodacom and still no solution. Vodacom your service is disgusting! After I specifically said put me on my original cell phone package..eventually you did, but fail to mention that the discount has expired and I would need ro pay full price.

Your representatives are poorly trained and make up stories as they go along giving false information. I cancelled everything, now be liable to pay still to something I didn't agree upon! Im not paying a cent , take accountability for this! I'm taking this further.

0
Replies (1)
Vodacom
Vodacom's reply20 Jun 2025, 10:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team