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Anthony F
1 reviews | Active since Aug 2019
10 Feb 2022, 19:10
CONTRACT UPGRADE SHAMBLES(VODACOM)
I've been with Vodacom for almost 5 years now, never missed 1 payment, never even claimed on my insurance. Why now when I want to upgrade, I get told my credit score is too low? Why? Why am I offered a phone that’s cheaper than what I currently pay? Why cant I upgrade to a phone I want? I can afford to pay the installment, so why not let me choose the phone I want? I think that’s absolute horrible service. Shame on you Vodacom. This is not the way you treat your loyal, paying clients.
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Vodacom's replyOfficial
11 Feb 2022, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Feb 2022, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anthony F's updateReviewer Update
14 Feb 2022, 11:33A couple of days later, and yet no call from a Vodacom consultant. Yet I get a call from Vodacom advising me that I need to take out a Red contract, where I'll be paying more than what I'm currently paying, but they do not allow me to upgrade to a phone of my choice(where I will be paying more)....what is this?
AF
Anthony F's update14 Feb 2022, 11:33
Reviewer Update
A couple of days later, and yet no call from a Vodacom consultant. Yet I get a call from Vodacom advising me that I need to take out a Red contract, where I'll be paying more than what I'm currently paying, but they do not allow me to upgrade to a phone of my choice(where I will be paying more)....what is this?