Contract upgrade process = watching paint dry. 3 Months and counting...

<p>I have been a Vodacom client for many many years, but never have I had these kinds of issues. In the first week of May 2017 I upgraded my contract from Smart M to Smart M+ only to be left with a system error where the contract activation data keeps moving forward without reason. It has been three months and lots of calls and escalations and frustrations later and still there is no progress. I even escalated to the newspapers! I have been promised 1 GB data free to compensate me, but even that has not happened yet. They even wanted me to return my phone so that they can cancel the upgrade request and redo it, but I don't have another device and cannot be without my phone. The returning of the phone would have taken days and then how was I supposed to be contacted for updates?</p> <p> </p> <p>Vodacom, you need to step up your game if you want to keep your clients. Your service sucks and feedback is non-existent. </p>