1 reviews | Active since Feb 2022
Contract Upgrade Mishap
I upgraded my phone online a few days ago, urgently needing a phone. The phone that I chose was in stock and delivery was suppose to be within 2-5 working days, which I excepted. I received my upgrade confirmation and was very excited for the delivery. For 2 days I've received about a 100 OTP number from Vodacom, even if I am fast asleep not requesting anything from Vodacom. When I phoned Vodacom to find out what the problem is with the OTP numbers, I was informed that the phone is discontinued and no longer in stock, while on the website it still shows that they have stock available and can be delivered in 2 - 5 working days. There was absolute no communication of any sort from Vodacom to inform me that they made a mistake and to inform me that the phone isn't available. Over many years I haven't had any major problems with them, but while I was tipping this message I received another 3 OTP numbers and still don't know why this is happening.
Best regards,
Best regards,
Thank you for taking our call.
We have assisted accordingly.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for taking our call.
We have assisted accordingly.
Regards
Vodacom Consumer Website Team
Best regards,
