VZ
Vincent Z

1 reviews | Active since Feb 2022

16 Feb 2022, 22:57

Contract Upgrade Mishap

I upgraded my phone online a few days ago, urgently needing a phone. The phone that I chose was in stock and delivery was suppose to be within 2-5 working days, which I excepted. I received my upgrade confirmation and was very excited for the delivery. For 2 days I've received about a 100 OTP number from Vodacom, even if I am fast asleep not requesting anything from Vodacom. When I phoned Vodacom to find out what the problem is with the OTP numbers, I was informed that the phone is discontinued and no longer in stock, while on the website it still shows that they have stock available and can be delivered in 2 - 5 working days. There was absolute no communication of any sort from Vodacom to inform me that they made a mistake and to inform me that the phone isn't available. Over many years I haven't had any major problems with them, but while I was tipping this message I received another 3 OTP numbers and still don't know why this is happening.

0
Replies (3)
Vodacom
Vodacom's reply17 Feb 2022, 06:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Feb 2022, 13:02
Official
Good day 

Thank you for taking our call.

We have assisted accordingly.

Regards
Vodacom Consumer Website Team 

Best regards,

VZ
Vincent Z's update18 Feb 2022, 09:56
Reviewer Update
Hi could you please phone me again to finalize the complaint?