Contract upgrade lies

I wasnt planning on upgrading my phone as it was still perfect, but received a call from Vodacom rewards offering, what seemed to be a great deal. the package was accepted once the consultant agreed that the amount i would be billed included the 5 gig extra data I had on my previous contract. I was billed for the amount, but never received my 5 gigs. I have phoned the call center (***) 4 times since early April and everytime i call, they tell me that they would send a message.

i called well within my cooling off period, telling them that i needed feedback because i had to cancel the contract if they would not honour the contract details confirmed by the agent.

their market share is clearly an arrogance. try another provider - and don't believe what a call center agent tells you - they are in it for the sale. no matter what.