AR
Andre R
1 reviews | Active since Nov 2011
01 Sept 2021, 22:43
Contract upgrade incomplete
Wanted to cancel my month to month contract but was sold a really good 250 minutes & 5GB renewal deal effective 1 September. Come 1 September and only the data comes in. Called Vodacom and after 30 minutes on the phone I got confirmation that it was never loaded and I am finally promised that my 250 minutes is activated on my account "as we speak". Still waiting...
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Sept 2021, 06:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2021, 06:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AR
Andre R's updateReviewer Update
03 Sept 2021, 07:32Still no call and meanwhile I am without airtime for the 3rd day now unless I recharge, and who is going to refund me for that?
If the problem isn't resolved by or I at least get a call from someone with an ETA and an interim solution by EOB today, please go ahead and cancel this contract so that I can go to a provider that actualy provides.
If the problem isn't resolved by or I at least get a call from someone with an ETA and an interim solution by EOB today, please go ahead and cancel this contract so that I can go to a provider that actualy provides.
AR
Andre R's update03 Sept 2021, 07:32
Reviewer Update
Still no call and meanwhile I am without airtime for the 3rd day now unless I recharge, and who is going to refund me for that?
If the problem isn't resolved by or I at least get a call from someone with an ETA and an interim solution by EOB today, please go ahead and cancel this contract so that I can go to a provider that actualy provides.
If the problem isn't resolved by or I at least get a call from someone with an ETA and an interim solution by EOB today, please go ahead and cancel this contract so that I can go to a provider that actualy provides.
Vodacom's replyOfficial
07 Sept 2021, 14:18 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2021, 14:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
AR
Andre R's updateReviewer Update
07 Sept 2021, 22:08Somewhat satisfied that I was contacted and accommodated with the promise of an interim solution of preloaded airtime while the internal technical issues are being resolved. Thanks for coming to the party. Shows that Vodacom does listen and take to heart the voice of the customer. That's already a step in the right direction...
Now just waiting for the promised airtime...
Now just waiting for the promised airtime...
AR
Andre R's update07 Sept 2021, 22:08
Reviewer Update
Somewhat satisfied that I was contacted and accommodated with the promise of an interim solution of preloaded airtime while the internal technical issues are being resolved. Thanks for coming to the party. Shows that Vodacom does listen and take to heart the voice of the customer. That's already a step in the right direction...
Now just waiting for the promised airtime...
Now just waiting for the promised airtime...