Contract Upgrade Gone Awry with a side of terribe customer service.

<p>Early this month, I app**** for an upgrade online.</p> <p> </p> <p>That went well, the phone came, unfortunately, it wouldn't switch on. I had it returned and never received a new one or feedback from Vodacom.</p> <p> </p> <p>I called, they told me the upgrade was cancelled (without my knowledge) and that I should re-apply for the upgrade and things should go well.</p> <p> </p> <p>I did as I was told, and to my surprise re-apply for the upgrade, i get told I can't due to my profile - somewhow within two weeks - accounts paid an all - my profile doesn't fit. I spend over R2000 on airtime and data alone a month.</p> <p> </p> <p>i had to initiate every step of the way, not one phone call led to a solution or conclusion. The operators never seem to know what on earth is going on.</p> <p> </p> <p>Then, the operators pass you from pillar to post until the system hangs up on you.</p> <p> </p> <p>I've been with Vodacom for over 16 years now and this by far is the worst service ever.</p>