Contract upgrade from hell

<p>I was due for a contract upgrade, visited vodacom store at Eastgate mall on the 20th March 2017. I made my intention clear that i want a samsung s7 edge. Neo helped me. He dismissed my request and said sumsung is overated, its not performing. He presented an LG set to me and told me to instead take it. I was doubtful and clearly told him that i can take the LG, provided if i dont like the set i can be able return it. He assured me that i can, and he will gladly accept it back. Everything was processed, changed the sim card to a micro sim, i took the phone home. Left the store with the phone working.<br />Firstly when i got home the phone failed multiple times to set up. My google account did not load, the phone was rigid, unresponsive and did not meet my expectations. The following morning, i went back to the store and met with Neo whom i was informed he is the store manager. I told him that i want to change the phone and get a sumsung s7 edge. If that is not possible i would like to cancel the contract because i cannot have a product forced unto me. He took the set and told me he will refer the quiry to head-office and i must await the response within 2 days. I have tried to contact the shop for feedback only to have my calls dropped by Neo.<br />I have since never received a call or email from vodacom. Vodacom debited my account for a service that i am not receiving. This is a nightmare</p>