1 reviews | Active since Jul 2015
Contract upgrade earlier than supposed to
I upgraded my cell phone contract with Vodacom to a uChoose Flexi 110 contract with 500MB of data. The contract upgrade is supposed to have been effected on the 1st of July. On the 30th of June however i received an SMS stating the following:<br> <br> You have 4.00MB remaining of your data bundle. Without a data bundle you pay out-of-bundle rates etc...<br> <br> This was strange to me as I still had a month to month data bundle from my previous contract for 1GB supposed to be effective until 31/07/2015. My data usage for the day then came out of my R110 airtime instead of my 1GB data bundle.<br> <br> Also since my new contract has a data bundle i cancelled my 1GB month to month data bundle last month. This was done twice telephonically and once online. This bundle is still not cancelled and i was billed again this month.<br> <br> I thought they messed up the upgrade and will rectify it shortly. I was mistaken. I then phoned them to sort it out at which stage they logged a call to have my money refunded into my account.<br> <br> Then I received an SMS that my call was closed and that i need to go into a shop to sort this out. I do not have the time for that. Clearly you messed up VODACOM and you need to fix it.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
