contract upgrade disgrace

<p>Beginning of February2017 i appied for a premature upgrade (with the help of consultant at store). It was aproved and i was promised i can upgrade 01.03.2017. On Sat 25.02.2017 i went to the store to confirm the date (assisted by Dewald) , who confirmed my upgrade date was 01.03.2017 (even show me the dsate on the screen). i even requested to keep the hanset of choice which he did. on 01.03.2017 when i arrived ( taking off from work 2 hours ) at the store i was told ( assisted by Dewan Voster ) i cannot upgrade. the date is showing 01.04.2017.</p> <p>My question is: how two people at the store can make a mistake like that and the best part is no person was able to change the date. (spoke to there CRM dept as well ) How did the date change? also funny there is no recolection of premature upgrade. Why would i demand a date that was not there. it was also said that i do not qualify for premature upgrade as i must be on higer package. The manager was unhelpfull as well.</p> <p>This was a very bad experience. It makes Vodacom look bad and i am contimplating going to different Network . </p>