Contract Upgrade Cancelation Quote No. ***

I'm disappointed with the slow and convoluted way in which Vodacom is handling my request to cancel my contract upgrade. Their upgrades department contacted me with what seemed to be a great upgrade of a data contract to include what was purported to be the latest specification laptop only for me to find out that it was not compatible with my home docking system. Within hours of determining this, on the day of the upgrade call, I contacted the upgrades department to cancel the contract and was advised telephonically not to sign the contract so the laptop would not be dispatched and the contract would thus be cancelled. 2 days since and I was notified today that the laptop was being dispatched - so I referred the matter to customer care who then advised me to contact Vodacom - I'm confused and very irritated.... :-(.