CONTRACT UPGRADE BUT NO STOCK
On the 26th of March 2016, I upgraded my contract with Vodacom, via their website. I received an sms from them, saying my upgrade was successful and my phone will be delivered between 3-5 working days. I selected the Smart M package with a IPhone 6 64GB phone.<br> <br> Yesterday the 13th of April 2016, I decided to phone the call centre, as I still have not received a phone, and the my upgrade status reflected as \AWAITING STOCK\" when I logged into my account. The lady I spoke to said I need to select another phone, as the IPhone 5 and IPhone 6 has been discontinued. I told the lady I needed to think about this, as selecting another phone, would mean an increase of monthly expense for a contract and phone. I decided to take the Iphone 6s 64GB. I contacted the call centre once again, and asked that since I cannot get the Iphone 6 64GB, that I will take the Iphone 6s 64GB. The gent who assisted me, then said, I am only due for an upgrade again in 2018. I mentioned to him, that when I upgraded now, I selected a package to include a phone. He would have spoken to his manager and get back to me, and I am still waiting for feedback. At this point, I feel like I need cancel my contract"
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
