1 reviews | Active since Jan 2016

14 Apr 2016, 08:55

CONTRACT UPGRADE BUT NO STOCK

On the 26th of March 2016, I upgraded my contract with Vodacom, via their website. I received an sms from them, saying my upgrade was successful and my phone will be delivered between 3-5 working days. I selected the Smart M package with a IPhone 6 64GB phone.<br> <br> Yesterday the 13th of April 2016, I decided to phone the call centre, as I still have not received a phone, and the my upgrade status reflected as \AWAITING STOCK\" when I logged into my account. The lady I spoke to said I need to select another phone, as the IPhone 5 and IPhone 6 has been discontinued. I told the lady I needed to think about this, as selecting another phone, would mean an increase of monthly expense for a contract and phone. I decided to take the Iphone 6s 64GB. I contacted the call centre once again, and asked that since I cannot get the Iphone 6 64GB, that I will take the Iphone 6s 64GB. The gent who assisted me, then said, I am only due for an upgrade again in 2018. I mentioned to him, that when I upgraded now, I selected a package to include a phone. He would have spoken to his manager and get back to me, and I am still waiting for feedback. At this point, I feel like I need cancel my contract"

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2016, 09:59
Official
Hello BenadeJ,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team