GH
Geraldene H
1 reviews | Active since Oct 2019
08 Mar 2025, 10:16
Contract upgrade
I am so furious with vodacom. Not only have they increased their data prices in March they have also kindly decided to do away with certain packages so just upgrade your package and increase your payments with NO NOTIFICATION at all. NO discission with me or offerinh of something else. NOW EXCUSE ME I signed a 24 .month contract for a set contract which is supposed to be legally binding. BUT VODACOM it seems can just change it. BUT let me try and cancel it and I will have to pay. ITS NOT RIGHT
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Replies (1)Vodacom's replyOfficial
10 Mar 2025, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
