OM
Ofentse M
1 reviews | Active since Nov 2019
22 Nov 2019, 15:21
Contract upgrade
I have made an upgrade on my existing contract 2019-11-18 and assisted by Lisa at the inbound department, I contacted vodacom 2019-11-21 for the status of my order for a laptop *** and was advised that my order will be shipped on Monday as the is no stock for modems, contacted vodacom again today and was advised that my order was canceled and the new order was made 2019-11-22 and currently there's no stock. I have requested a department I can lodge a complaint and the consultant have given me the wrong email address.
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Vodacom's replyOfficial
24 Nov 2019, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply24 Nov 2019, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Ofentse M's updateReviewer Update
29 Nov 2019, 14:16I received a call from a consultant in 2019-11-26 and was advised that another consultant will get back to me, no response from vodacom since then. How has my query resolved if there was no feedback?
OM
Ofentse M's update29 Nov 2019, 14:16
Reviewer Update
I received a call from a consultant in 2019-11-26 and was advised that another consultant will get back to me, no response from vodacom since then. How has my query resolved if there was no feedback?