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JV
Jerome V

1 reviews | Active since Feb 2022

22 Feb 2022, 18:22

Contract upgrade

I called into the vodacom upgrades contact centre on the 22nd January 2022.spoke to a agent by the name of Thabiso who was very helpfull in helping me sort my upgrade out.But till this day the 22nd of February 2022 I have still not received my phone and the watch which I upgraded my package to.everytime I have called into the call centre I was told they receiving stock on a Friday and will get a call from RAM courier in the next week to arrange for delivery.is utterly disappointing in the service which I received everytime I called in and was **** two saying stock has arrived but I has a customer till this very day has not received my devices which I have upgraded my contract to.till this very day I have made numerous calls for Thabiso the agent to return my call about my contract upgraded nothing has been done nor has his line manager contacted me in regards to this issues Total disappointed in this **** services which I have received .I call in today twice but never received a call back get now told my a agent there there no stock of the specific which I upgraded to but was promised there was enough stock when my upgraded was done.the worse pathetic service I have received from vodacom been a client of there for so Long.

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2022, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JV
Jerome V's update24 Feb 2022, 09:38
Reviewer Update
I have not received a called from any of your agents and not even a call from the agent thabiso who initially did my upgrade,if your department goes back and listen to the voice recordings which I am the one, has a customer who as always been calling to follow up and on numerous times was told by your agent the stock did arrive and I must just wait for RAM courier to call to arrange delivery.its very unfair that your agent lie to client.and give false Information. I have ordered for the samsung galaxy A32s 5g which comes with the Samsung galaxy watch 4 both items In black and was told that url have plenty of stock on the watch.please kindly make sure that I have my devices which I have upgrade to soon.has the service so far which I have received is pathetic.