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Jessica P

1 reviews | Active since May 2019

28 Jun 2022, 13:29

CONTRACT UPGRADE

After being harassed to upgrade both my lines on my contract I went to a Vodacom store to do so. Upgrade went smooth and all went well. When the upgrade finally kicked in the 37gig of data I had that carried over from the previous month was gone, removed from Vodacom. I upgraded to what the lady explained to me would be 30gig of data, not 20gig anytime and 10gig video!!! i cannot use the 10gig video as video play does not work on Iphone!!!!

First of all i want the data back vodacom STOLE from me and my contract to be rectified to 30gig anytime data!!!!!

The store will see me next!!! Honestly want to rather cancel my contract with then. Customer care line ladies are completely unhelpful!!! and treat you like you are am idiot!

Vodacom is not what is use to be!!

Will be taking my business else where.

0
Replies (2)
Vodacom
Vodacom's reply28 Jun 2022, 13:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JP
Jessica P's update05 Jul 2022, 10:48
Reviewer Update
I would like to thank the Gent at Vodacom Store who sorted my query. Phoned me on Friday and my query was sorted today. He was the first person to actually assist me with the issue!
Vodacom he is a keeper. I wish I wrote down his name to thank him personally. But he goes beyond the measure to ensure clients are assisted in every way!