RM
Robert M

1 reviews | Active since Mar 2017

15 Mar 2017, 15:49

Contract upgrade

<p>I have upgrdated my contract in January 2017 and the contract included 10 GB of data for 24 months. In addtional to this, I was promised an extra 20 GB monthly for 24 months. The reason for this was that MTN was giving out 50 GB per months specials and Vodacom went for a similar thing. It is now March 2017 I have only recieved 10G in January 2017. I have contact custumer service, upgrade deparment and ths strore, all of them they are shifting the responsibility. I am powerless and my next step is go to the South African Consumer Commission. This is not on!!!</p>

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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