Contract upgrade
<p>I have upgraded my contract with vodacom from R149 data contract and bought a phone for R299 to qualify me to a promotion vodacom had on the <br />13 January 2017, call reference ********** ********** where I was promised 20gigs data which I have not received to date. I am tired of calling the call center several times and I do not get assistance. I called again this morning and the lady never assisted me. Last week on the 16 Feb 2017 call ref <br />1- ********** ********** and my case got closed without being resolved and that has been happening since I joined the contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
As discussed, you confirmed that the promotional data bundle was activated. I also loaded the remaining balance of the data bundle as advised.
Once again, I would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
As discussed, you confirmed that the promotional data bundle was activated. I also loaded the remaining balance of the data bundle as advised.
Once again, I would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team