1 reviews | Active since Nov 2016

18 Nov 2016, 11:58

Contract upgrade

<p>I phoned Vodacom to cancel my account because telkom was offering a better deal, The consultant then convinced me to upgrade my account at Vodacom by matching the deal that Telkom was offering. Huawei P8 lite , R200 airtime and 1GB of data. But then i realised after a few months that my data was running out very quickly - only to realise that I am only receiving 500MB of data!!! this is ******* and *********. I cannot believe that a company like vodacom will do this. I was told that all conversations are recorded and would like my recoding with Vodacom.</p>

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Replies (2)
Vodacom
Vodacom's reply18 Nov 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Nov 2016, 15:10
Official

Good Day Ms Christa Zietsman

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Best regards,