KR
Khuliso R

1 reviews | Active since Sept 2016

16 Nov 2016, 07:31

contract upgrade

<p>Since my contract expired with Vodacom, I tried to upgrade but no success. First time I was told the courier company tried to phone me but my cell number was off(meaning Vodacom cannot try another means contact me), I phoned last week and I was told they are out of stock understandable but funny the same phone is available online though it say high demand expect some delay till today no contact from Vodacom. Now I see its difficult to upgrade because every months my account is debited with expired contact so I humble request you to cancel my contract today. </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply16 Nov 2016, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Nov 2016, 12:37
Official

As per our telephonic discussion, this query has been resolved.

Regards,

Vodacom Consumer Website Team

KR
Khuliso R's update19 Dec 2016, 09:07
Reviewer Update

Again, the number i wanted vodacom to cancel is still active and they cancelled the wrong number now. Tried to phone today but all I get is we are transferring to the correct department.

Please just correct the matter