1 reviews | Active since Sept 2016
Contract upgrade
<p>I am dissapointed and frustarted as i dont know what to do anymore, i have been with Vodacom for years and never experience this service in my life. On 2016/08/11 i went to Vodacom Cresta mall to upgrade my phone contract. I chosen double deal contract samsung J1mini that comes with vodacom smart tab which is R199 for 24 month that comes with free 500 MB data for 24 month and tablet as well. I paid R150 for upgrade fee and R105 for sim card connection fee. Month end i was charged for 2 cotracts instead of one, i am being charged for double contracts, I went to Vodacom cresta 2016/09/07 and i was referred to call accounts depratment ********** and i called ********** and called 111 vodacom customer care and i am getting any help at all, I was told to go back to the Vodacom store where i upgraded so that they can fix this, i am tired of running around and not getting any help as i am being overcharged,i would like this to be fixed and would like to cancel my contract can someone help me sort this out. Regards Mashala</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
