Contract upgrade

Good day as an 11 year old Vodacom customer im very dissapointed that on the 11th October 2019 i upgraded my contracted over the phone where I was assisted by Felicia whom insisted that i should upgrade over the phone against my suggestion to go to a vodacom however on Monday the 13th i called to track my phone where i was told it will be delivered within 72 hours and i can track it online using Waybill number K***. It only started reflecting on wednesday the 15th with a status "Consigned in Client Site" then i called in where i was told my address was incorrect yet i gave all the relevant information initially but then i updated the information yet again but still no joy even the next day same routine, i went online to track on the 17 where the status was now Outgoing call - No delivery attempt -Need Full Delivery Address i called in updated the same address but still no phone mind you i had made mention that i need the phone as i run a business that needs me to be on the net at all times. 10 days later the debit order has run but still no phone i called yesterday where Nonhlanhla Shabalala transfered me to Marza Griffins whom advised that she will update my adress as it never updated before. I later called again where i asked for a team leader i think she said she is Kelebogile whom called Ram and advised that the phone will only leave JHB Monday evening 21 10 2019 and will be delivered to me on Wednesday 23 10 2019 which be half a month what really infuriates me is that all that time noboday called to tell me that there is a problem with my address although there should be an audit trail of my calls furthermore i request that they pull my initial call with Felicia to see that my correct adress was given on the initial call