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Katlego K

1 reviews | Active since Apr 2013

08 Mar 2019, 19:04

Contract upgrade

I went to Vodacom to get a phone upgrade today, only to get there and be told that they have to add the remaining 5 months amount of about R1900 to the upgrade. I was NEVER INFORMED ABOUT THIS when I initially took the contract 18 months ago. Can Vodacom be honest and upfront with their clients on this regard bcoz had I known I wouldn't have even gone ahead with the contract AT ALL!!! All you get told is that, we have been raising this issue as a concern to management...what is management doing about it??? NOTHING!!! I didn't get any concrete feedback. This will certainly be my first and last contract you this company!!!

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2019, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Mar 2019, 10:07
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly refer to the terms and conditions below:

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

Regards  Consumer Website Team 

Best regards,