CONTRACT UPGRADE

I upgraded my two Vodacom contract lines between 9 and 11 Oct 2018 (cant remember the exact date). One line was upgraded correctly whereas the other line was not upgraded correctly according to our agreements with the consultant.

He said on each contract I will pay R39.00 (each) monthly, for both airtime and data. I will not be charged line identities on both lines.

However they only upgrade 1 correctly and the other one I'm sill charged line identity. I requested Vodacom to please listen to the recording but I'm still waiting for that recording for more than a month now.

Please assist on this matter.

Regards